FAQ

Here you find answers to frequently asked questions. Just click on “Play GIF” to see the animation.

How long should my video be?

How long should my video be?

We aim to keep our videos as short as possible (30 to 120 seconds) while conveying all essential information. An explainer video is meant to give the audience just enough information to spark their interest. They are supposed to be inspired to take the next step: such as request more information, register for a test, etc.

How long does it take to make an explainer video?

How long does it take to make an explainer video?

Expect about 15 to 20 working days for production. However, production time may vary: it depends on the number of revisions and customer feedback speed.

How do feedback and revisions work?

How do feedback and revisions work?

Creating a video is teamwork – your cooperation is the key to producing a successful video.We will develop your video over several feedback loops, whereby you will be included in every step so that the final video will be exactly as you want it to be.

Do we have to deliver story and concept ourselves?

Do we have to deliver story and concept ourselves?

No! We are a full-service explainer video agency. From the story to the concept to the graphics – we create everything for you! At the beginning of the production process, we will send you a 13-point questionnaire. Based on your replies we will create a story.

What happens if we don't like the story?

What happens if we don't like the story?

No problem! Simply tell us which parts you like and which you don‘t like. Afterwards, we will rewrite the story or create a new one. There is no additional cost for you because our service is all inclusive.

How is a project usually started?

How is a project usually started?

First, you will receive an order confirmation from us that contains an overview of the requested video and ordered services. Attached to the confirmation, you will find a briefing sheet, which we use to collect all necessary details.

What does a typical process look like?

What does a typical process look like?

Our creative process consists of four steps and includes the following:

–  Briefing

– Script/plot creation

– Storyboard creation

– Animation

What are your payment policies?

What are your payment policies?

At the beginning of the project, you will be charged 30% of the order value. The remaining 70% are due only once the final video has been accepted, and there are no further revisions necessary.

Is it suitable for my topic?

Is it suitable for my topic?

It usually is! Our explainer videos are suitable for (almost) all topics and every target audience. Our success is proving us right: Since we entered the market in 2013, we have realized hundreds of productions in 25 languages. Global corporations, SME, schools and universities, institutions and associations – hundreds of clients are collaborating with us for their internal and external communications. And thanks to their recommendation, this number is growing every day.

Why do I need an animated film?

Why do I need an animated film?

Our world is spinning faster and faster, time is limited, and processes tend to get more and more complicated. Hardly anyone has twenty minutes available – but everyone can spare two minutes. There is a need everywhere to convey knowledge as quickly as possible – be it instructions, staff training, or advertising. We face this challenge. Every day.

Do I obtain full rights of use for my video?

Do I obtain full rights of use for my video?

Principally, yes. You may display it on your website, in social media, on trade fairs, in presentations, etc. Only paid advertising e.g. at the cinema or on TV is not included – this will incur an additional buyout fee for the narrator. We are happy to calculate the cost for this. It differs depending on the country and where the commercial is broadcasted (regionally or nationally).

Any additional
questions?